Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at yang.siyuan@hotmail.com. Please note that returns will need to be sent to the following address: B1-455, 545 Pudong Avenue, Shanghai China. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at yang.siyuan@hotmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Right of Withdrawal

If your order is delivered to an address within the European Union, you have the legal right to withdraw from your purchase within 14 days without giving any reason.

The 14-day withdrawal period begins on the day after you, or a third party designated by you other than the carrier, receives the item. To exercise this right, you must contact me at yang.siyuan@hotmail.com before the withdrawal period expires and provide a clear statement that you wish to withdraw from the purchase.

After notifying me, you must return the item within 14 days. Please contact me before sending the return so that I can provide the correct return address in China and the necessary customs instructions.

You may inspect and try on the item only to the extent reasonably necessary to establish its nature, characteristics, appearance, and fit, as you would be permitted to do in a physical store. The item should be returned with all accompanying materials, including the original NGTC certificate, jewelry box, accessories, and protective packaging. You may be responsible for any reduction in value resulting from handling beyond what is reasonably necessary to inspect the item.

Unless the item is faulty, damaged, or not as described, you are responsible for the direct cost of returning the item to China. I strongly recommend using a tracked and insured shipping service. Returns involving quality issues, shipping damage, or an item that is materially different from its description will be handled separately, and I will cover the reasonable return shipping cost.

Once you exercise your right of withdrawal, I will refund the payments received from you, including the cost of the least expensive standard delivery method originally offered, where applicable. Any additional amount paid for expedited or premium delivery is not refundable. I may withhold the refund until I have received the returned item or you provide evidence that it has been shipped, whichever occurs first. The refund will be issued to the original payment method unless otherwise agreed.

The statutory right of withdrawal does not apply to items that have been made to order, engraved, resized, altered, or otherwise clearly personalized specifically for you, where permitted under applicable law.

This section does not affect your separate statutory rights regarding faulty, damaged, or misdescribed goods.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at yang.siyuan@hotmail.com.